DELIVERY INFORMATION

Covid -19 Update

We are operating as normal, however, in some rare cases, there may be delivery delays with our delivery companies.  We hope that you can understand some of the difficulties that they are facing, and ask for your understanding if there are any small delays with your delivery. If you have any questions, you can always reach out to us and email us on play20dreams@gmail.com

Our Dispatch times

We dispatch orders Monday - Friday excluding bank holidays.

All orders placed before 2 pm Monday to Friday will be dispatched the same day.  Orders placed after 2 pm will be sent the following working day.

Orders placed on Saturday and Sunday will be dispatched on Monday.

UK Shipping

We offer free shipping in the UK for all orders over £50.

We use several delivery companies.  Our standard service is a tracked delivery within 2 – 3 working days.

 

Shipping to Europe

We offer free shipping in Europe for orders over £100.

We use several delivery companies.  Our standard service is a tracked delivery within 5 – 7 working days.

Shipping to Rest of World

At present, we are unable to offer free shipping.  If you have a large order, please email us at play20dreams@gmail.com and we will provide you with a bespoke shipping quote.

We use several delivery companies.  Our standard service is a tracked delivery within 7 – 10 working days.

Please note orders outside of the EU may be subject to customs charges and tax duty which you will need to pay before the order is delivered.

You must notify us if you do not receive your parcel within 30 days.  Over this period is subject to no refund.

Pre-Orders

If you're ordering a pre-order item, you will receive an email confirmation telling you when the goods are expected to be in stock. Once the goods are in stock, your order will be dispatched straight away in line with our delivery times.

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